Learn the essentials of collecting with InDebted

Featured

4 min watch

Unpacking the Collect solution customer journey

Uncover how our solution manages accounts from referral through to resolution with Hugo Rajotte, our VP, Global Growth.

4 min watch

How we do collections AI that follows your rules

Discover how InDebted's AI-driven collections keep you in control. Transparent, compliant, and high-performing — with personalisation that stays within your boundaries.

2 min read

Introduction to InDebted and what we do

Consumer behaviour has evolved at an amplified rate, especially since the pandemic. The key shift? Convenience. Research published by Deloitte in 2022 highlighted that 78% of consumers value convenience even more since COVID-19, but not at the expense of choice. They advocate for an omnichannel experience to put the customer firmly in the driving seat.

3 min read

Debt collection in 2025: trends, technologies and opportunities. What will shape debt collection in 2025?

Based on our analysis of key market trends, and supplemented by insights from industry leaders and experts who are actively shaping the future of collections, here are our predictions for how the debt collection industry will evolve in 2025. We hope it’ll help you to plan effectively for the year ahead.

12 min read

How InDebted helps BNPLs fulfil domestic and global ambitions and cons.

The buy now, pay later sector has expanded exponentially around the world. But this rapid growth has brought its own challenges, especially around how to deal with overdue accounts – and this is where intelligent debt collection comes in.

3 min read

How compliance is built-in to our third-party solution

From the get-go, our Collect solution is designed with compliance at its core. All local regulations and contact limits are embedded into our machine learning and AI technology by code. This ensures that across our operational markets, all collections activity remains within the boundaries of specific requirements.

2 mins read

How data security and protection is embedded into our third-party solution

With InDebted, your data is protected to the highest standards. Our dedicated Information Security team manages the implementation of all information security related policies.

1 min read

How we train our agents

Each member of our Customer Experience team is focused on delivering positive outcomes for customers and partners. To support this, the team is backed by a comprehensive, custom training program.

1 min read

Introduction to InDebted’s omnichannel strategy

Omnichannel debt collection means being able to support customers across multiple channels, with a continuous, consistent experience. This means customers can pick up the conversation where they left off, regardless of the channel they’re using to communicate.

1 min read

What is InDebted’s Data Lake

Our Data Lake securely stores insights. Think of an insight as customer interactions, for example the time that a particular customer opened an email, or the payment method they used to resolve their debt. Insights from customers around the world are stored in our Data Lake.

1 min read

Google and Yahoo spam updates: How we achieved a spam rate of 0.2%

Our spam rate sat at 0.5% on average - far lower than industry standard for collections agencies, who have spam rates of 5-10%. However to further protect our email delivery rates and minimise impact to email collections, we set a goal of reaching 0.2% spam rate.

4 min read

Improving collections strategy by 30% with machine learning

Contacting customers digitally to recover overdue accounts is one way to improve your customer experience. But predicting how each customer prefers to engage, and adapting each step of their journey accordingly takes your collections to entirely new levels of personalisation.

2 min read

Changing the debt collection industry for good, one positive experience at a time

When we first launched InDebted and the concept of empathetic debt collection, we were met with considerable scepticism. It’s fair - based on most people’s experience with this industry, the two phrases seem entirely at odds with one another. But the scepticism came mostly from within the industry that we were trying to disrupt - incumbent players laughed off our little startup promoting the notion of customer-centricity.

3 mins read

How we use machine learning to create 20% higher email payment conversion rates

Ensuring that an email reaches your customer’s inbox at the perfect time is essential to optimising open rates, and driving higher payment conversions. To find the perfect time to send customers collections emails that prompt them to take action and start their recoveries journey, InDebted has launched a new machine learning model.

3 min read

How InDebted offers a simple and seamless onboarding experience

When you decide to partner with a debt collection agency, it's just the beginning of the relationship. Before you can begin referring accounts and outsourcing your debt collection, onboarding is the gateway. With intelligent debt collection, we keep the onboarding process simple and seamless.

2 min read

How we built a 5-star Customer Experience team

Traditional debt collection isn’t renowned for a great customer experience, but at InDebted it’s core to what we do. Our goal is to create a positive collections journey that meets customers where they’re at and empowers them to take those important steps towards financial freedom.

2 min read

8 ways compliance is built-in to Collect

Navigating the compliance landscape in debt collection can be complex, but with Collect, it doesn't have to be! Here's a breakdown of how our compliance and security are embedded across our broad operations to protect both you, and your customers.

5 min read

Access visibility into your customers accounts’ performance with our new Portal feature

Enabling you to access the data you need, when you need it, without having to wait for a monthly report. The Portal opens the door for you to see granular details like how a specific customer is responding, as well as the bigger picture, such as total amounts collected.

6 min read

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Regulatory compliance

Information security

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Performance

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Overview

How it works

Use cases

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Getting started

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Latin America

Mexico

APAC

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New Zealand

EMEA

United Kingdom

United Arab Emirates

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Learn the essentials of collecting with InDebted

Unpacking the Collect solution customer journey

How we do collections AI that follows your rules

Discover how InDebted's AI-driven collections keep you in control. Transparent, compliant, and high-performing — with personalisation that stays within your boundaries.

Introduction to InDebted and what we do

Debt collection in 2025: trends, technologies and opportunities. What will shape debt collection in 2025?

How InDebted helps BNPLs fulfil domestic and global ambitions and cons.

The buy now, pay later sector has expanded exponentially around the world. But this rapid growth has brought its own challenges, especially around how to deal with overdue accounts – and this is where intelligent debt collection comes in.

How compliance is built-in to our third-party solution

How data security and protection is embedded into our third-party solution

With InDebted, your data is protected to the highest standards. Our dedicated Information Security team manages the implementation of all information security related policies.

How we train our agents

Each member of our Customer Experience team is focused on delivering positive outcomes for customers and partners. To support this, the team is backed by a comprehensive, custom training program.

Introduction to InDebted’s omnichannel strategy

Omnichannel debt collection means being able to support customers across multiple channels, with a continuous, consistent experience. This means customers can pick up the conversation where they left off, regardless of the channel they’re using to communicate.

What is InDebted’s Data Lake

Our Data Lake securely stores insights. Think of an insight as customer interactions, for example the time that a particular customer opened an email, or the payment method they used to resolve their debt. Insights from customers around the world are stored in our Data Lake.

Google and Yahoo spam updates: How we achieved a spam rate of 0.2%

Our spam rate sat at 0.5% on average - far lower than industry standard for collections agencies, who have spam rates of 5-10%. However to further protect our email delivery rates and minimise impact to email collections, we set a goal of reaching 0.2% spam rate.

Improving collections strategy by 30% with machine learning

Contacting customers digitally to recover overdue accounts is one way to improve your customer experience. But predicting how each customer prefers to engage, and adapting each step of their journey accordingly takes your collections to entirely new levels of personalisation.

Changing the debt collection industry for good, one positive experience at a time

How we use machine learning to create 20% higher email payment conversion rates

How InDebted offers a simple and seamless onboarding experience

When you decide to partner with a debt collection agency, it's just the beginning of the relationship. Before you can begin referring accounts and outsourcing your debt collection, onboarding is the gateway. With intelligent debt collection, we keep the onboarding process simple and seamless.

How we built a 5-star Customer Experience team

Traditional debt collection isn’t renowned for a great customer experience, but at InDebted it’s core to what we do. Our goal is to create a positive collections journey that meets customers where they’re at and empowers them to take those important steps towards financial freedom.

8 ways compliance is built-in to Collect

Navigating the compliance landscape in debt collection can be complex, but with Collect, it doesn't have to be! Here's a breakdown of how our compliance and security are embedded across our broad operations to protect both you, and your customers.

Access visibility into your customers accounts’ performance with our new Portal feature

Enabling you to access the data you need, when you need it, without having to wait for a monthly report. The Portal opens the door for you to see granular details like how a specific customer is responding, as well as the bigger picture, such as total amounts collected.