Dispute Resolution Specialist
About InDebted
InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.
Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.
Location: Missouri (In-Office – required in-office 5 days per week, M-F)
Summary
The Dispute Resolution Specialist is responsible for managing client inquiries and ensuring timely and accurate responses to client validation requests. This role supports InDebted’s commitment to high-quality client service by researching, validating, and resolving account discrepancies while maintaining compliance with client requirements and applicable regulations. The position requires close collaboration with internal teams, external clients, and consumers to ensure effective and professional issue resolution.
What You’ll Do
- Serve as the primary contact for client validation requests, and related account inquiries for T-Mobile.
- Review and process consumer validation requests in compliance with client directives and applicable laws.
- Processing outbound mail with confirmed validations to consumers.
- File processed validation requests in appropriate system of record (e.g. FACS, Latitude) confirming completion of validation process.
- Coordinate with Compliance and Quality Assurance teams as needed with respect to validation completed. Deliver exceptional customer service through professional, accurate, and timely communication by email and/or phone.
- Assist the Compliance with special projects and reporting as assigned.
What You'll Bring
- High School diploma or equivalent required; associate’s degree preferred.
- Minimum 1 year of experience in client service, customer service, or third-party collections preferred (or ability to learn!).
- Demonstrated experience handling validation requests or similar account resolution processes or proven ability to learn.
- Strong analytical and research skills with exceptional attention to detail.
- Excellent written and verbal communication skills with a professional and empathetic approach.
- Proficiency in computer systems and client/customer software applications.
- Strong problem-solving abilities and capacity to manage multiple tasks with limited supervision.
- Proven ability to maintain confidentiality and uphold company values.
- Reliable attendance and a commitment to consistent, high-quality work performance.
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of the position. Duties, responsibilities, and activities may change or evolve at the company’s discretion or in response to changing business needs.
InDebted is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and encourage applications from people of all backgrounds, experiences, and identities. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, or any other characteristic protected by applicable law.
Our benefits
Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility
Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life
Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs
Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity
Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country
Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave
Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
