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The future of collections in Canada
RMA Canada's leaders join us to zoom in on the unique trends, opportunities and challenges shaping Canada's collections landscape today.
09.09.2025By Josh, Mike, Dave & Tony
US & Canada collections in the AI era
In this episode of Better Debt, InDebted CEO & Founder Josh Foreman is joined by Dave Hanrahan (CEO & Co-founder, Kredit), Tony Pampena (President, CBV Collection Services & 2nd VP, RMA Canada), and Mike Zhou (VP Data & AI, InDebted) to explore how AI is reshaping contact strategies, compliance, and performance across North America.
09.01.2025By Josh, Adele & Daniel
ANZ Collections in the AI Era
In this episode of Better Debt, InDebted CEO & Founder Josh Foreman is joined by Adele Megdyatova (Head of Performance & Analytics at InDebted) and Daniel Wirjo (Solutions Architect at AWS) to explore how AI-powered collections and digital-first strategies are transforming customer engagement in ANZ.
02.28.2025By Josh, Kristyn & Scott
Digital collections done right: hard truths & untapped opportunities
Why aren't digital collections delivering the expected ROI for many organisations? In this candid discussion, industry veterans Scott Hamilton (CEO, ARM Tech Advisors), Kristyn Leffler (CPO, InDebted), and Josh Foreman (CEO & Founder, InDebted) share unfiltered insights about what actually works in modern collections technology.
28.02.2025By Josh, Brad & Mike
Collections in 2025: Opportunities for agencies, law firms and debt buyers
Learn how collections organisations can leverage emerging technology while maintaining compliance. Industry insights from Velocity COO Michael Cassidy and InDebted leadership.
06.02.2025By Josh & Paul
Transforming enterprise collections with InDebted and Receive
Learn how InDebted and Receive are combining their strengths to offer financial institutions a next-generation approach to end-to-end collections management.
US politics & regulation: what collection leaders need to prepare for 2025
Recent developments in politics and regulatory frameworks are creating new considerations for the US collections industry. From Trump's return to the presidency to New York City's new debt collection requirements, organisations face both challenges and opportunities. But what do these changes mean for consumer outcomes and operational innovation?
03.05.2024By Josh, David & Poli
Scalability & resilience: Setting your collections up for success with CPS230
Most banks are required to have a program in place to comply with APRA’s updated CPS230 standards from July 2025. But what does this mean for collections departments?
31.01.2024By Josh, Mike, Duhita & Jo
AI and Machine Learning Masterclass
AI buzz is everywhere, but how do you turn hype into real business results? Hear from industry experts on how to innovate responsibly, scale smart, and lead with data. Ready to future-proof your strategy?
06.12.2023By Josh, Hugo & Jan
Scaling a global collections function
If you're thinking about scaling your collections, this episode is for you. Hear from scaling experts Klarna, on how they built their collections function from the ground up to then expand across continents.
16.11.2023By Josh, Tracy & Justin
Innovating and diversifying your collections panel
Implementing new and innovative collections solutions is a big leap for many organisations. But there’s no time like the present, and customer preferences are clear - digital, personalised solutions are here to stay.
10.10.2023By Kristyn
Four ways AI tools can power your collections
Hear from Kristyn Leffler, Vice VP, Digital Strategy & Operations (Resurgent Financial Services) on the top four ways that AI tools can power your collections. She covers how collections agencies are already using this technology.
07.09.2023By Josh, Kristyn & Tim
What's in store for AI and the collections industry?
Discover the possibilities of AI and collections with Resurgent's Kristyn Leffler (VP, Digital Strategy & Operations), Josh Foreman (CEO & Founder, InDebted) and Tim Collins (General Counsel, InDebted).
16.11.2023By Josh, Dan, Laura & Tim
Supporting borrowers in a shifting economy
Unpack what the shifting macroeconomic environment in the United States means for both creditors and collections. Joined by Transunion's Dan Simmons.
