NEW ZEALAND
Trusted and secure collections across New Zealand
The better alternative to legacy systems
Designed for enterprise, Receeve combines future-proof infrastructure with expert consultative support to deliver adaptive strategies, stronger results and enhanced control.
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AI-powered outsourcing that outperforms
Preferred by leading businesses, our third-party solution creates personalised experiences across all digital and voice channels. Smarter engagement, unmatched results.
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“As a global debt collection agency, partnering with InDebted has saved us the time, cost and inefficiencies of needing a new supplier in every region. InDebted is a key part of us delivering our customers a better way to shop, globally.”
Jan Hansson
VP, Collections
InDebted acquires Debtworks, appoints first New Zealand-based MD to accelerate local growth
Leyden Tolhurst
Managing Director, New Zealand
Bronwyn Caples
Head of Operations
Krystal Ikitoelagi
Growth & Strategy Lead
Compliant by design
Enter the future of first-party
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Behavioural scoring, A/B testing and strategy optimisation- Works within your guardrails and boundaries
- Turn features on or off as needed
A better experience for your customers
Personalised communications
Tailored messages across all channels, optimised for tone, content and timing at a customer level.
Voice intelligence
Intuitive outreach with effective outbound campaigns designed for those who prefer voice engagement.
Self-serve capability
86% of paying customers resolve their debt without any agent interaction using Collect’s customer portal.
“As a global debt collection agency, partnering with InDebted has saved us the time, cost and inefficiencies of needing a new supplier in every region. InDebted is a key part of us delivering our customers a better way to shop, globally.”
Jan Hansson
VP, Collections
InDebted is the intelligent alternative to traditional debt collection agencies in New Zealand. Through our acquisition of Debtworks and regional team, we combine deep market knowledge with our advanced, proprietary technology. Our approach moves beyond legacy call-heavy methods, using digital-first engagement, self-serve payment portals and flexible repayment options that give New Zealanders a better collections experience.
See the experience
Leading organisations like Genesis Energy and One New Zealand work with InDebted for our unique understanding of the local market, alongside our strategic execution.
Our solutions combine global knowledge with a strong New Zealand presence, giving enterprise and regulated entities the confidence to scale collections without compromising on compliance or customer care. We partner with financial businesses, telco, utilities and government services to deliver measurable results and customer satisfaction.
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Our proprietary AI technology powers all aspects of our solutions, from strategy to vulnerability detection. It analyses billions of customer interactions to predict the best way to engage each account at a personalised level.
Learn more about Receeve’s AI
In Collect, clients benefit from our global Data Lake consisting of more than two billion customer insights. Machine learning models apply these insights to optimise every touchpoint in the collections journey - choosing the right channel, timing and message to maximise engagement.
Learn more about Collect’s AI
AI also supports compliance in New Zealand by enabling proactive vulnerability detection, so customers who need extra care receive it at the right time.
Yes. Voice is a core part of our hybrid collections strategy in New Zealand. We use intelligence to identify which customers are most likely to respond to voice calls, focusing our efforts where it has the most impact. This ensures voice is used strategically, delivering better results for businesses while creating a more respectful experience for customers.
Explore omnichannel
We partner with a wide range of New Zealand organisations, including financial services providers, utilities, telco operators and government providers. Our solutions are designed for growing, leading businesses who want a modern, innovative alternative to agencies, with proven results across the local market.
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