After experiencing firsthand the shortcomings of traditional collection agencies, our founder Josh Foreman envisaged a better way. A product-led business that delivered a better experience for everyone involved.
An experience built upon digital communications, data-driven decisioning, and exceptional customer (not debtor) experiences.
The concept behind our mission is simple, traditional debt collection sucks. It's failing the people receiving annoying calls, failing the firms hiring debt collection agencies, and failing those that work in them.
Well now there is a better way.
InDebted was founded in 2016 to change that. From an idea in a loungeroom, InDebted has grown into a global leader. We're an incredible team of people commited to making a difference and fulfilling our vision to empower through financial fitness.
We've replaced those annoying calls with convenient and compelling messaging. We use data science to understand our customers better than anyone before us. This allows us to communicate with our customers via the right channel, with the right message, at the right time.
Every message from InDebted provides one-click access to a self-service portal where customers can resolve their account without speaking to anyone. In fact, over 90% of our customers do just that .
Our clients get an entirely new type of partnership compared to what they have had previously with their traditional debt collection agencies.
A single API that can support their operations globally. A company that is as passionate about their customers as they are. Compliance that is built into code and removes the risk of human errors.
Customer service staff (not debt collectors) that are compensated on NPS not dollars collected. All of this delivered with unmatched recovery performance.
The amazing people who work at InDebted get a fulfilling career and the opportunity to make a real difference.
Instead of being ashamed of where they work, they praise it (just read our Glassdoor reviews). Our team enjoy a remote-first culture that rewards results not hours logged.
We invest heavily in our people and their growth. Above market compensation, stock options, and unlimited paid leave are all standard.