How can I access my account and make a payment?
How can I access my account and make a payment? We have a range of payment options so that you can get back up and running in a way that works for you.Read more
Can I set up a payment plan with InDebted?
Of course! You can set up a flexible payment plan, and choose when you want payments to start, the instalments you’re comfortable with, and also the frequency of scheduled payments.Read more
Does InDebted offer discounts?
Please note that we will reach out to you through the email address registered in your account for any discount offers. You may search for prior emails from InDebted to confirm if an offer is available for your account at this time.Read more
Does InDebted offer refunds and what is the process if so?
To make sure your debt is resolved as quickly as possible, all payments made through InDebted go directly to your original creditor. For the quickest resolution, please contact your creditor directly to request a refund.Read more
Does InDebted provide proof of payment after payment is made?
Yes, upon successful payment, we’ll send you an email which includes payment confirmation and your remaining balance.Read more
How can I see the original creditor?
You can view the original creditor's details from the emails we send you or when you log into our payment portalRead more
How long does it take for my payment to reflect in my account?
If you've made a payment but can't see it reflected, don't worry! Sometimes this takes a few days.Read more
I can't afford the minimum instalment on the payment plan what can I do?
If you can’t afford the minimum instalment, please get in touch with our team. We can discuss your situation and explore possible solutions.Read more
I can't find emails from InDebted
To track down our email, search "InDebted" or "Secure code" in your inbox. Don't forget to double check your spam and junk folders too, just in case.Read more
I need to check my account balance or other information about my debt
Every detail about your account, like the balance and creditor info, is sent your way in our very first email to youRead more
What is my secure code and how do I find it?
Your secure code (8-9 character mix of letters and numbers) is your custom access code to help protect your account.Read more
What payment options do I have available?
At InDebted, we want to make repaying your account as hassle-free as possible. The ways you can pay depend on where in the world you're joining us from.Read more