Client Resources, Studies & Research Papers • InDebted (New Zealand)

Data-driven Studies & Research Papers

Digital collections allow us to understand our data better, meaning tailor-made service in every aspect of the business.

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Jul 12, 2021

What Makes Digital Debt Collection More Effective

The debt collection industry has long struggled with its image, a legacy of the inefficient and antiquated processes that many traditional collectors adopted. Today, organizations that want to meet the needs of their customers - while protecting their brand image - should consider a digital approach, which complements the best elements of the more traditional debt collection agencies. Centered around communicating with customers in the way they want, we explain the key benefits of a modern, omni-channel approach to debt collection.

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Jun 14, 2021

Why Business Should Care About Their Customers’ Financial Fitness

Unfortunately, not all customers pay their debts on time and those that are behind in meeting their obligations with one company, are often likely to be behind with others. But it can be in an organization’s best interests – both from a commercial and social responsibility perspective – to help get their customers back on track with their payments. And relying on the more flexible and customer-centric model of digital debt collection can help.

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May 19, 2021

Why Debt Collection Needs to be a Positive, Supportive, Human Experience

Customers and businesses struggling to meet their financial commitments are more likely to respond to debt collectors who provide a positive and supportive experience – which is why the future of debt collection is digital.

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Mar 16, 2021

Digital Debt Collection: Returns Without The Risk

The long-held stigma around debt collection has meant organisations often choose to write off overdue debts rather than risk tarnishing their brand. But a digital model offers the potential for commercial returns without the risk.

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Feb 16, 2021

Why the Future of Debt Collection is Digital and Customer-led

The relationship organisations have with their customers these days is very much a digital one – which is why a digital approach should also apply to debt recovery.

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