Hardship
Whether your circumstances have changed overnight, or you’ve been going through a difficult time, financial hardship is something we’re here to support you with. If you’re having trouble meeting your financial obligations, please contact us as soon as possible.
Fraud
If you don’t believe a debt belongs to you, or you know your identity has been falsely used by someone else to fraudulently open an account, please let us know as soon as possible. We’ll help you get it sorted.
Disputes
Please get in touch with us if you don’t recognise a debt, you believe the amount is incorrect, you’ve already paid this debt, or there was an issue with the goods and services the debt is for.
Bankruptcy & Insolvency
Please use this form to notify us if you have filed for bankruptcy. Upon submission, we'll place your account on hold and reach out if we require any further information.
Attorney & Representation
Please use this form to notify us of your attorney representation and provide us with their details for future contact.
Feedback & Complaints
If you’re unhappy with our services, we want to hear from you so we can make things right. Our complaint handling process is committed to properly considering and resolving all complaints.
How can we help you?
- Lodging a Dispute
- About Your Debt
- Manage your payment plan
- Payment Options
- Support Options
- Debt Resources
Let us know if you're experiencing financial challenges, noticing potential payment discrepancies, entering bankruptcy, disputing unfamiliar debts, or if you wish to lodge a complaint.
