Better Debt

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Collections in 2025: Opportunities for agencies, law firms and debt buyers

Description

Digital transformation is reshaping collections, and organisations across the industry are adapting to stay competitive. From debt buyers to law firms, and third-party agencies to fintech companies — everyone’s asking the same questions: How do we modernise effectively? When should we do it ourselves versus outsource and partner? And how do we maintain compliance while improving the customer experience?

In this insightful discussion, Mike Cassidy, COO of Velocity Portfolio Group, joins Josh Foreman, InDebted’s CEO and Founder and Brad Bone, Managing Director (US) at InDebted, to explore:

• How emerging technologies like AI could transform both consumer experience and operational efficiency — and why establishing clear guardrails will actually accelerate innovation by giving organisations the confidence to adopt these tools safely
• Why education and understanding of new technologies is crucial before implementation, with real insights from industry leaders on what’s working (and what isn’t)
• RMAI’s crucial role in industry education and advocacy, with Michael Cassidy sharing his vision as candidate for the RMAI Board of Directors
• Making the most of your data assets through strategic partnerships, and why trying to build everything in-house might be holding you back