COLLECT'S AI
Human-centered, transparent and secure
Supporting more customers, without compromising on quality
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AI-powered
The co-pilot to our team of agents, we use AI to enable faster response times, manage high volumes of accounts, and support real-time Quality Assurance.
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Smoother communication
AI-curated messages feed into our machine learning models, customised to each individual customer's communication style.
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Better decisioning
Informing real-time agent decisioning, vulnerability detection and ML driven strategy—AI is the superpower behind better customer outcomes.
The latest in AI collections
32% higher payment conversions from AI-written messages
Enabling a wider range of messages to be tested and tailored based on real-time customer engagement.Half of inbound customer requests in Australia are resolved by conversational AI
Providing fast, helpful responses, conversational AI resolves commonly asked questions and supports customers to get back on track faster.Targeted campaigns with Voice AI
Used for specific segments, such as customers who have failed a payment plan. In just one week, 91.9% of contacted customers reactivated their plan.
Strengthened by people who care
Our AI works in tandem with human expertise
Every new AI development is carefully reviewed and continuously monitored by tenured Risk & Compliance specialists.
Our AI isn’t trained by identifiable customer data
Personal information is only used to help get customers back on track, never to train our AI models, or for any other purpose.
Our AI puts customer preferences first
Whether engaging through a customer's preferred channel or connecting with a live agent, our AI tailors each customer’s journey to match their preferences.
Our AI has compliance built-in, from the start
All consumer protection laws and regulatory requirements are hard-coded into our AI, so you can collect with confidence across every market.
INFORMATION SECURITY
Secure by design
Rigorous data protection certified under global standards.
Certified under standards such as ISO27001, ISO9001, SOC Type 2 and PCI- Robust failsafes including audits, cutting-edge encryption and regular penetration testing
- Strict internal access controls to maintain confidentiality and minimise exposure
