RESOURCES CENTRE

Top resources to level up your collections

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Your RFP template for selecting an innovative debt collection agency

Finding the right debt collection partner for your credit or consumer-facing organisation can be overwhelming. Every agency offers something different, so how do you screen for the best fit?

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5 min read

Featured
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12 min read

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Debt collection in 2025: trends, technologies and opportunities

Based on our analysis of key market trends, and supplemented by insights from industry leaders and experts who are actively shaping the future of collections, here are our predictions for how the debt collection industry will evolve in 2025. We hope it’ll help you to plan effectively for the year ahead.

AI & machine learning
United Kingdom
Research
Customer experience
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5 reasons why leading subscription businesses partner with InDebted

Subscriptions have become a mainstay of households across the globe. In the US alone, the average consumer spends $924 on 4.5 subscriptions each year. As the industry continues to experience rapid growth, consumers expect more than just access to a service or product – they look for convenience, flexibility and value.

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5 min read

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AI & machine learning

Digital debt collection

Regulation & compliance

Economic impact

Consumer trends

Global expansion

Strategy

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Fintech & BNPL Subscriptions & e-commerce Utilities & telcos Debt buyers Enterprise banks
United Kingdom ANZ LATAM UAE North America
Finance Customer experience C-suite Collections Risk Credit Payments Procurement
Contact sales
Search
Filter

All

AI & machine learning

Digital debt collection

Regulation & compliance

Economic impact

Consumer trends

Global expansion

Strategy

Clear all filters ✕
More filters
Fintech & BNPL Subscriptions & e-commerce Utilities & telcos Debt buyers Enterprise banks
United Kingdom ANZ LATAM UAE North America
Finance Customer experience C-suite Collections Risk Credit Payments Procurement
Contact sales
Section
Section

Debt collection in 2025: trends, technologies and opportunities. What will shape debt collection in 2025?

Based on our analysis of key market trends, and supplemented by insights from industry leaders and experts who are actively shaping the future of collections, here are our predictions for how the debt collection industry will evolve in 2025. We hope it’ll help you to plan effectively for the year ahead.

Minutes

12 min read

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Is debt collection right for your subscription business? Weigh up these pros and cons.

If you’ve never worked with a debt collections partner, the prospect might feel a little overwhelming. We get it — there’s a lot of unknowns to deal with. While collections can be a game-changer for increasing subscriber retention and recovering revenue, weighing the pros and cons is essential.

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3 min read

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By Josh, Kristyn & Scott

Digital collections done right: hard truths & untapped opportunities

Why aren't digital collections delivering the expected ROI for many organisations? In this candid discussion, industry veterans Scott Hamilton (CEO, ARM Tech Advisors), Kristyn Leffler (CPO, InDebted), and Josh Foreman (CEO & Founder, InDebted) share unfiltered insights about what actually works in modern collections technology.

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2 min read

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By Josh, Brad & Mike

Collections in 2025: Opportunities for agencies, law firms and debt buyers

Learn how collections organisations can leverage emerging technology while maintaining compliance. Industry insights from Velocity COO Michael Cassidy and InDebted leadership.

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2 min read

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Why 86% of customers prefer to self-serve in debt collection

Stay on hold or do it yourself? Self-serve is the new standard in debt collection. See why it’s a win-win for your customers, and your business. When was the last time you called your bank to transfer money? Have you ever contacted customer service to check your account balance? How do you pay off your credit card each month?

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4 min read

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Google and Yahoo spam updates: How we achieved a spam rate of 0.2%

Our spam rate sat at 0.5% on average - far lower than industry standard for collections agencies, who have spam rates of 5-10%. However to further protect our email delivery rates and minimise impact to email collections, we set a goal of reaching 0.2% spam rate.

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4 min read

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Collect overview demo

Discover how our Collect solution supports your customers to self-serve their debt resolution with a digital-first, personalised collections experience

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North America Collect demo

Support your customers across the United States and Canada. Experience an example customer journey in our Collect solution, with different paths available depending on how you choose to manage your debt

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ANZ Collect demo

Next-generation collections for Australia and New Zealand. Experience an example customer journey in our Collect solution, with different paths available depending on how you choose to manage your debt

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Minutes

2 min read

How Trustly maintained collections performance while increasing referrals 12x

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Trustly
Financial Services
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Minutes

1 min read

How 3 in 4 Snap customers resolve their accounts with InDebted’s digital-first collections

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Snap Finance
Financial Services
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Minutes

3 min read

How Klarna integrates with InDebted as their preferred collections agency in multiple markets

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Klarna
Fintech, BNPL
Accessibility