Description

Most banks are required to have a program in place to comply with APRA’s updated CPS230 standards from July 2025. But what does this mean for collections departments?

In this Better Debt episode, we explore how the need to scale with resilience applies to both in-house teams and external agencies. Join our host Josh Foreman (CEO & Founder, InDebted) alongside industry leaders David Malcolm (Risk Management Specialist, PwC Australia) and Poli Konstantinidis (Industry SME, Previously Experian & Latitude) to unpack:

• The key themes of CPS230 and why it’s relevant to collections
• The customer experience and business benefits of scalability in operational resilience
• How collections departments and external agencies can leverage technology to get ready for the new standards
• Key market trends today, and their alignment with CPS230