UNITED KINGDOM
World-class third party collections and customer care
Engage
With an empowering omnichannel collections experience, 86% of customers self-serve their accounts.
Support
With robust training programs, built-in vulnerability detection and streamlined customer care.
Compliance
Local regulations are built in by code, ensuring collections activity adheres to applicable laws and regulations.
Protecting customer outcomes
Integrated affordability assessments
Part of each customer’s journey.Enterprise-grade security
ISO certified, SOC 2 and PCI compliant, and strengthened by state-of-the-art encryption.Access our Vanta Trust reportProactive vulnerability detection
Machine learning identifies the most subtle signs of vulnerability, and streamlines support for customers in need of a helping hand.Customer engagement
Our agents are backed by the right incentives, custom training programs, robust Quality Assurance and weekly coaching.

“Customer experience is critically important to Trustly, and InDebted’s omnichannel collections approach is core to how we support our loyal customers when something unexpected happens.”
Rakesh Teckchandani
Senior Director Risk Product
Nick Krauspe
Director of Compliance & Operations (UK)
Laura White
Chief Risk & Compliance Officer
Emma Atkin
Global VP, Marketing & UK Director
Results delivered for the the UK’s most awarded energy supplier
Challenge
- Fluctuating energy prices in the UK led to an influx of overdue accounts in 2023. While energy companies absorbed the brunt of this - if even 1% energy customers fail to pay, £25 would need to be added onto every other customer’s annual bill to cover the cost
- Accounts referred to Collect are typically 70 days past due and have been through internal collections
Impact
- 70% of paying customers resolve their account after receiving an email from Collect
- 3 in 4 paying customers self-serve their accounts, and 77% have resolved their balance with a flexible payment plan using Collect’s customer portal
“The agent was amazing in resolving the challenge I faced in a friendly and understanding manner. Now resolved and in a very stress free way. Not an easy recommendation given the nature of the engagement and the current financial climate but if you have go through it, better resolved using InDebted. 10/10”