VOICE
The AI voice agent made for collections teams
Better outcomes on every call
Built for in-house collections teams. Some customers would rather talk it through than click a link. Voice makes those calls for you, follows your rules on every one and hands over to a person when that's what the customer needs.
Collection results
In our own testing, customers kept twice as many payment promises with Voice as they did with human agents. Voice gets each customer to a plan, a settlement or a person while they're on the call.
Team productivity
Voice takes the routine outbound and inbound calls, so your collectors spend their time on the conversations that need a person.
Compliance by design
A pre-dial check runs before every call, contact caps are built in and Voice stops dialling if a check can't run. Every call is recorded and transcribed.
Customer experience
A natural, unhurried voice that tells customers up front it's a virtual assistant. When someone is in hardship, Voice stops the payment conversation and books a callback with a person.
Built by a collector, proven on our own accounts
We've spent 10 years collecting for banks, fintechs and utilities. Before offering Voice to clients, we put it to work on our own accounts in Australia, with our own team taking every hardship callback.
Watch Voice take a call
Follow one call from the first ring to the post-call review, then see how it changes when the customer wants to settle or needs support.
Every call starts the right way
Identity checked using the same verification rules as your collectors, before any account details are disclosed- A natural, unhurried voice that customers are comfortable talking to
- Outbound calls, and inbound calls when customers ring back
Plans and settlements, sorted on the call
- Instalment plans that fit the customer's budget
- Settlement offers within your discount limits
- Secure payment link by SMS, sent mid-call
- Every promise to pay logged on the call record
Knows when to hand over
- Scheduled callback with a person for hardship calls
- A call summary added to the account notes, ready for the callback
- Escalations flagged on every call, including hardship, vulnerability, disputes and requests to stop contact
Take a call with Voice
Step through a call and choose how the customer responds. See how Voice handles a plan, a settlement and a hardship conversation.
What Voice brings to each team
From the collections floor to IT and procurement, here's what Voice means for the people who choose it.
Collections managers
Reach more customers by phone, lift your kept-promise rate and see the outcome of every call in one console.
IT leaders
Enterprise telephony, backed by ISO 27001 and SOC 2. Accounts load automatically from secure cloud storage, or your team can upload them in the Voice console.
Procurement
Start with a pilot on part of your portfolio and measure Voice against your own team. Every call is recorded, so results can be checked call by call.
Risk and compliance
Voice follows your rules on every call, then records, transcribes and summarises it, ready for review.
Compliance by design
Voice follows the calling rules for each market and keeps a full record of every conversation.
Questions about Voice
Voice is InDebted's AI voice agent for collections. It calls customers, verifies who they are and helps them to a plan, a settlement or a person, all within your rules.
In-house collections teams that want an AI voice agent working alongside their collectors. Existing InDebted clients can also use Voice with Collect.
In our own testing on InDebted's accounts, customers kept twice as many payment promises with Voice as they did with human agents.
Yes. Voice tells every customer it's a virtual assistant at the start of the call, and that the call may be recorded.
Voice stops the payment conversation and schedules a callback with a person who can talk through the customer's options. A summary of the call is added to the account notes.
Only within permitted local hours, with public holidays off. Contact caps limit how often each customer is called.
Yes. Voice records, transcribes and summarises every call, and the console shows the outcome and any escalation.
Account files can be dropped into a secure cloud storage bucket, and Voice imports them automatically. Your team can also upload files in the Voice console.
Voice runs on enterprise telephony, and InDebted is ISO 27001 certified and SOC 2 and PCI compliant.
Available in Australia, the UAE, Canada, the US, the UK, Mexico and New Zealand, for outbound and inbound calls.
