Learn the essentials of collecting with InDebted

Featured

5 min read

[2026 data] Collections teams publishing partner scorecards see 20.4% higher liquidation rates

InDebted analysis shows businesses who share partner scorecards see 20.4% higher liquidation rates and faster early-stage performance.

5 min read

The 2025 buyer's guide to debt collection software

What are the must-have features for debt collection software in 2025? And how can they help boost recovery, ensure compliance, and create better customer experiences?

6 min read

Introduction to InDebted and what we do

Consumer behaviour has evolved at an amplified rate, especially since the pandemic. The key shift? Convenience. Research published by Deloitte in 2022 highlighted that 78% of consumers value convenience even more since COVID-19, but not at the expense of choice. They advocate for an omnichannel experience to put the customer firmly in the driving seat.

3 min read

Debt collection in 2025: trends, technologies and opportunities. What will shape debt collection in 2025?

Based on our analysis of key market trends, and supplemented by insights from industry leaders and experts who are actively shaping the future of collections, here are our predictions for how the debt collection industry will evolve in 2025. We hope it’ll help you to plan effectively for the year ahead.

12 min read

How InDebted helps BNPLs fulfil domestic and global ambitions and cons.

The buy now, pay later sector has expanded exponentially around the world. But this rapid growth has brought its own challenges, especially around how to deal with overdue accounts – and this is where intelligent debt collection comes in.

3 min read

How compliance is built-in to our third-party solution

From the get-go, our Collect solution is designed with compliance at its core. All local regulations and contact limits are embedded into our machine learning and AI technology by code. This ensures that across our operational markets, all collections activity remains within the boundaries of specific requirements.

2 mins read

How data security and protection is embedded into our third-party solution

With InDebted, your data is protected to the highest standards. Our dedicated Information Security team manages the implementation of all information security related policies.

1 min read

How we train our agents

Each member of our Customer Experience team is focused on delivering positive outcomes for customers and partners. To support this, the team is backed by a comprehensive, custom training program.

1 min read

Changing the debt collection industry for good, one positive experience at a time

When we first launched InDebted and the concept of empathetic debt collection, we were met with considerable scepticism. It’s fair - based on most people’s experience with this industry, the two phrases seem entirely at odds with one another. But the scepticism came mostly from within the industry that we were trying to disrupt - incumbent players laughed off our little startup promoting the notion of customer-centricity.

3 mins read

How we use machine learning to create 20% higher email payment conversion rates

Ensuring that an email reaches your customer’s inbox at the perfect time is essential to optimising open rates, and driving higher payment conversions. To find the perfect time to send customers collections emails that prompt them to take action and start their recoveries journey, InDebted has launched a new machine learning model.

3 min read

How InDebted offers a simple and seamless onboarding experience

When you decide to partner with a debt collection agency, it's just the beginning of the relationship. Before you can begin referring accounts and outsourcing your debt collection, onboarding is the gateway. With intelligent debt collection, we keep the onboarding process simple and seamless.

2 min read

How we built a 5-star Customer Experience team

Traditional debt collection isn’t renowned for a great customer experience, but at InDebted it’s core to what we do. Our goal is to create a positive collections journey that meets customers where they’re at and empowers them to take those important steps towards financial freedom.

2 min read

The ins and outs of our Product Roadmap

Get the inside scoop on what’s in store for our product, Collect this year.

4 min read

5 ways our product is the perfect match for BNPL customers

With demand for BNPL services projected to surge, what do BNPL customers entering collections need to get back on track?

3 min read

First-party

Third-party

Liquidity

First-party

Third-party

Liquidity

Customer experience

Omnichannel

Customer portal

Customer care

Trust & compliance

Regulatory compliance

Information security

Trust centre

Performance

Scalability

Machine learning

Third-party AI

First-party

Third-party

Liquidity

Overview

How it works

Use cases

Industries

Implementation

Getting started

First-party

Third-party

Liquidity

Overview

Feature overview

How it works

Controlled transfer

Use cases

Eligible portfolios

Collections

Receive

Collect

Release

Intelligence

Comply

North America

United States

Canada

Latin America

Mexico

APAC

Australia

New Zealand

EMEA

United Kingdom

United Arab Emirates

About

About InDebted

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Learn the essentials of collecting with InDebted

[2026 data] Collections teams publishing partner scorecards see 20.4% higher liquidation rates

The 2025 buyer's guide to debt collection software

What are the must-have features for debt collection software in 2025? And how can they help boost recovery, ensure compliance, and create better customer experiences?

Introduction to InDebted and what we do

Debt collection in 2025: trends, technologies and opportunities. What will shape debt collection in 2025?

How InDebted helps BNPLs fulfil domestic and global ambitions and cons.

The buy now, pay later sector has expanded exponentially around the world. But this rapid growth has brought its own challenges, especially around how to deal with overdue accounts – and this is where intelligent debt collection comes in.

How compliance is built-in to our third-party solution

How data security and protection is embedded into our third-party solution

With InDebted, your data is protected to the highest standards. Our dedicated Information Security team manages the implementation of all information security related policies.

How we train our agents

Each member of our Customer Experience team is focused on delivering positive outcomes for customers and partners. To support this, the team is backed by a comprehensive, custom training program.

Changing the debt collection industry for good, one positive experience at a time

How we use machine learning to create 20% higher email payment conversion rates

How InDebted offers a simple and seamless onboarding experience

When you decide to partner with a debt collection agency, it's just the beginning of the relationship. Before you can begin referring accounts and outsourcing your debt collection, onboarding is the gateway. With intelligent debt collection, we keep the onboarding process simple and seamless.

How we built a 5-star Customer Experience team

Traditional debt collection isn’t renowned for a great customer experience, but at InDebted it’s core to what we do. Our goal is to create a positive collections journey that meets customers where they’re at and empowers them to take those important steps towards financial freedom.

The ins and outs of our Product Roadmap

Get the inside scoop on what’s in store for our product, Collect this year.

5 ways our product is the perfect match for BNPL customers

With demand for BNPL services projected to surge, what do BNPL customers entering collections need to get back on track?