The Spindown | Digital debt collection strategy & research

Your source for data-driven insights, industry research, and actionable resources to level up your collections strategy.

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The 2026 collections playbook

A data-driven guide, plus insights from industry experts, to help collections leaders shape their 2026 roadmap.

Most recent

[2026 data] Collections teams publishing partner scorecards see 20.4% higher liquidation rates

InDebted analysis shows businesses who share partner scorecards see 20.4% higher liquidation rates and faster early-stage performance

5 mins read

How compliance is built-in to our third-party solution

From the get-go, our Collect solution is designed with compliance at its core. All local regulations and contact limits are embedded into our machine learning and AI technology by code.

2 mins read

The 2025 buyer's guide to debt collection software

What are the must-have features for debt collection software in 2025? And how can they help boost recovery, ensure compliance, and create better customer experiences?

6 mins read

How we train our agents

Each member of our Customer Experience team is focused on delivering positive outcomes for customers and partners. To support this, the team is backed by a comprehensive, custom training program.

4 mins read

Quiz: Is your collections team ready to adopt AI?

Take this quiz to assess your readiness for adopting AI in collections.

5 min read

AI readiness guide for collection leaders

Assess your organisation’s readiness for AI in collections. Explore five key dimensions and get practical steps to adopt AI responsibly and effectively.

8 min read

Customer engagement copywriter GPT for debt collection

Generate compliant, empathetic debt collection messages in minutes with our Customer Engagement Copywriter GPT.

2 min read

15 ChatGPT prompts for collections leaders

Put ChatGPT to work with these 15 practical prompts designed to boost collections performance, drive efficiency, and ensure compliance. Generative AI is rapidly reshaping the world of debt collections. But crafting prompts that drive tangible outcomes isn’t always easy.

2 min read

The essential collections scorecard template

Stop guessing if your debt collection partners are truly performing. Traditional collection scorecards focus almost exclusively on recovery rates, missing critical dimensions that impact your business and customer relationships. Our template, based on years of industry experience, provides you with a framework for a balanced evaluation of your debt collection partners, ensuring they’re truly delivering the modern approach your business deserves.

1 min read

Your RFP template for choosing a modern collections partner

Choosing a collections partner is about more than performance — it’s about partnership as well. Agencies differ in capabilities and technology, but your long-term success depends on choosing one that aligns with your growth ambitions and customer values.

4 min read

5 reasons digital debt collection improves collections performance

We’ve found that by communicating with customers over digital channels, rather than a traditional-only strategy such as calling and sending letters, collections performance increases by 40%. If that’s not enough to convince you, here’s some more reasons on why it’s time to shift to digital.

3 mins read

Debt collection in 2025: trends, technologies and opportunities. What will shape debt collection in 2025?

Based on our analysis of key market trends, and supplemented by insights from industry leaders and experts who are actively shaping the future of collections, here are our predictions for how the debt collection industry will evolve in 2025. We hope it’ll help you to plan effectively for the year ahead.

12 mins read

The 2025 buyer’s guide to debt collection software

What are the must-have features for debt collection software in 2025? And how can they help boost recovery, ensure compliance, and create better customer experiences?

6 mins read

The ins and outs of our Product Roadmap

Get the inside scoop on what’s in store for our product, Collect this year.

4 mins read

5 ways our product is the perfect match for BNPL customers

With demand for BNPL services projected to surge, what do BNPL customers entering collections need to get back on track?

3 mins read

First-party

Third-party

Liquidity

First-party

Third-party

Liquidity

Customer experience

Omnichannel

Customer portal

Customer care

Trust & compliance

Regulatory compliance

Information security

Trust centre

Performance

Scalability

Machine learning

Third-party AI

First-party

Third-party

Liquidity

Overview

How it works

Use cases

Industries

Implementation

Getting started

First-party

Third-party

Liquidity

Overview

Feature overview

How it works

Controlled transfer

Use cases

Eligible portfolios

Collections

Receive

Collect

Release

Intelligence

Comply

North America

United States

Canada

Latin America

Mexico

APAC

Australia

New Zealand

EMEA

United Kingdom

United Arab Emirates

About

About InDebted

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[2026 data] Collections teams publishing partner scorecards see 20.4% higher liquidation rates

InDebted analysis shows businesses who share partner scorecards see 20.4% higher liquidation rates and faster early-stage performance

How compliance is built-in to our third-party solution

From the get-go, our Collect solution is designed with compliance at its core. All local regulations and contact limits are embedded into our machine learning and AI technology by code.

The 2025 buyer's guide to debt collection software

What are the must-have features for debt collection software in 2025? And how can they help boost recovery, ensure compliance, and create better customer experiences?

How we train our agents

Each member of our Customer Experience team is focused on delivering positive outcomes for customers and partners. To support this, the team is backed by a comprehensive, custom training program.

Quiz: Is your collections team ready to adopt AI?

Take this quiz to assess your readiness for adopting AI in collections.

AI readiness guide for collection leaders

Assess your organisation’s readiness for AI in collections. Explore five key dimensions and get practical steps to adopt AI responsibly and effectively.

Customer engagement copywriter GPT for debt collection

Generate compliant, empathetic debt collection messages in minutes with our Customer Engagement Copywriter GPT.

15 ChatGPT prompts for collections leaders

Put ChatGPT to work with these 15 practical prompts designed to boost collections performance, drive efficiency, and ensure compliance. Generative AI is rapidly reshaping the world of debt collections. But crafting prompts that drive tangible outcomes isn’t always easy.

The essential collections scorecard template

Your RFP template for choosing a modern collections partner

Choosing a collections partner is about more than performance — it’s about partnership as well. Agencies differ in capabilities and technology, but your long-term success depends on choosing one that aligns with your growth ambitions and customer values.

5 reasons digital debt collection improves collections performance

We’ve found that by communicating with customers over digital channels, rather than a traditional-only strategy such as calling and sending letters, collections performance increases by 40%. If that’s not enough to convince you, here’s some more reasons on why it’s time to shift to digital.

Debt collection in 2025: trends, technologies and opportunities. What will shape debt collection in 2025?

The 2025 buyer’s guide to debt collection software