Payment Plan

How can I check information about my existing payment plan?

🇦🇺🇳🇿🇨🇦🇬🇧If you’re in Australia, New Zealand, Canada or the United Kingdom:

You will have received an email when you first set up your payment plan outlining your payment plan details. You will also receive emails each time a payment is coming up, or a payment is processed, which gives you updates on your balance.

In any of these emails, you will also have a blue button labelled “View plan” or “Retry Payment”. Simply select this option to view your latest payment plan details and update your plan. 

If you need help finding these emails, check out this page.

🇺🇸If you’re in the United States:

If you set up your payment plan online, you would have received an email outlining your payment plan details. You will also receive emails each time a payment is coming up, or a payment is processed, which gives you updates on your balance.

Depending on your creditor, you may also have a blue button in any of these emails labelled “View plan” or “Retry payment”. Simply search your inbox for an email with a subject line including “payment plan” and select the blue button. You’ll be able to view your latest payment plan details and update your plan!

If you need help finding these emails, check out this page.

If you set up a payment plan with one of our team over the phone and can’t see any information in your emails or online portal, please reach out to our team to check these details.

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