Digital collections done right: hard truths & untapped opportunities
Better Debt
Listen to the podcast
Why aren’t digital collections delivering the expected ROI for many organisations? In this candid discussion, industry veterans Scott Hamilton (CEO, ARM Tech Advisors), Kristyn Leffler (CPO, InDebted), and Josh Foreman (CEO & Founder, InDebted) share unfiltered insights about what actually works in modern collections technology.
Drawing from decades of collective experience, our speakers explore:
- The data disconnect: Why poor data hygiene and lack of business context between creditors and collectors continues to undermine even the most promising digital initiatives
- Mistakes to avoid: Common pitfalls that sink technology projects, from inadequate measurement to “side of desk” implementations that aren’t given proper resources
- The customer journey perspective: Why successful digital strategies must consider the entire experience rather than just implementing isolated channels
- Future opportunities: How AI, sentiment analysis, and real-time data aggregation are creating opportunities for organisations willing to invest in a more sophisticated approach
- Investment strategies that pay off: Why upfront analysis and proper integration are critical to digital success, and why patience and persistence are necessary to avoid abandoning initiatives prematurely
